Privacy policy

1. Introduction

Welcome to Zaf Digital (“Zaf Digital,” “we,” “our,” or “us”).

We are a Dubai-based digital agency specializing in website development, digital marketing, video production, AI solutions, and automation systems. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, social media, or any of our digital services.

At Zaf Digital, we value transparency and respect your right to privacy. We are committed to managing your data responsibly and in accordance with applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where applicable, the EU General Data Protection Regulation (GDPR).

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2. Information We Collect

We collect and process personal information to deliver outstanding digital solutions and improve your experience.

‍a. Information You Provide to Us

  • Name, email address, phone number, and company details.
  • Project briefs, creative assets, and business information necessary for service delivery.
  • Billing information and payment details.
  • Communications you send us (emails, messages, inquiries, or feedback).

‍b. Information We Collect Automatically

  • IP address, browser type, device identifiers, and operating system.
  • Usage data such as pages visited, session duration, and referring URLs.
  • Cookies, pixels, and analytics data (see Section 7).

‍c. Information from Third Parties

We may receive additional information about you from marketing partners, social media platforms, or publicly available sources, in accordance with applicable laws.

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3. How We Use Your Information

Your information enables us to deliver, optimize, and personalize our services. We may use it to:

  • Develop, design, and manage websites, campaigns, and digital assets.
  • Communicate about projects, proposals, and technical support.
  • Improve our website, content, and user experience.
  • Deliver targeted marketing campaigns (only with your consent).
  • Analyze data for service enhancement and business insights.
  • Comply with legal, regulatory, and contractual obligations.

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4. How We Share Information

We do not sell or rent your data. However, we may share limited information with:

  • Trusted Service Providers: Web hosts, analytics tools, payment gateways, and subcontractors who assist in service delivery.
  • Business Partners: Collaborators who co-develop or co-deliver digital solutions with us.
  • Legal Authorities: When required by law, court order, or government regulation.
  • Corporate Transactions: In the event of a merger, acquisition, or business restructuring.

All third parties are bound by confidentiality and data protection agreements ensuring your information remains secure.

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5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

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6. Data Security

We employ advanced security measures to safeguard your information, including:

  • Secure servers and encrypted data transmission (SSL/TLS).
  • Restricted internal access to authorized personnel only.
  • Regular audits and vulnerability assessments.

While we strive for complete security, no online platform can guarantee absolute protection. You share information with us at your own discretion.

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7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies help us:

  • Understand how visitors interact with our site.
  • Improve content relevance and site performance.
  • Deliver personalized ads and marketing content.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities.

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8. Your Data Rights

Depending on your jurisdiction, you may have the right to:

  • Access and obtain a copy of your personal data.
  • Request correction or deletion of inaccurate data.
  • Withdraw consent to marketing communications.
  • Object to certain processing activities.
  • Request data portability (where applicable).

To exercise your rights, please contact us using the details below. We will respond within the time limits defined by applicable laws.

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9. International Data Transfers

As a Dubai-based company, your information may be processed or stored outside the UAE, including in countries where our service providers operate.
We ensure that such transfers comply with data protection regulations and are subject to appropriate safeguards, such as standard contractual clauses.

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10. Links to Other Websites

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies when visiting them.

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11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.
The updated version will be posted on our website with a new “Last Updated” date. Continued use of our services indicates your acceptance of the revised policy.

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12. Contact Us

If you have any questions, concerns, or data-related requests, please contact us at:

Zaf Digital
Dubai, United Arab Emirates
📧 Email: info@zafdigital.com
🌐 Website: www.zafdigital.com